Last Updated: 1 Aug 2025
At UpScale Digital Solutions LLP (“Company”, “we”, “our”, “us”), your privacy and trust are important to us. This Privacy & Data Policy explains how we collect, use, store, and protect your personal data when you interact with our website (the “Site”).
By using our Site, submitting forms, or sharing your information, you agree to the practices described in this Policy.
1. Information We Collect
When you visit our Site or interact with us, we may collect the following:
- Personal Data (Forms & Quotations):
- Name, Email Address, Phone Number
- Company/Business Details
- Project Requirements or Queries
- Automatically Collected Data (Cookies & Analytics):
- IP Address, Browser Type, Device Information
- Pages visited, time spent, navigation paths
- Location data (approximate, not precise)
Other Data:
- Communication history (emails, calls, chat messages)
- Any voluntary information you share with us
2. How We Use Your Data
Your data may be used for the following purposes:
- To respond to your queries and service requests
- To provide quotations, proposals, or project-related communication
- To improve our website performance and user experience
- To send relevant updates, offers, or marketing communication (with your consent)
- For compliance with legal obligations
3. GDPR Compliance
If you are located in the European Union (EU) or EEA, the following applies:
Lawful Basis for Processing: We process your data based on your consent, legitimate business interest, or legal obligation.
Your Rights Under GDPR:
- Right to Access – request a copy of your data
- Right to Rectification – correct inaccurate or incomplete data
- Right to Erasure – request deletion of your data
- Right to Restrict Processing – limit how we use your data
- Right to Data Portability – request transfer of your data
- Right to Object – stop certain types of processing (e.g., marketing emails)
To exercise these rights, email us at support@upscaledigitalsolutions.com.
4. Cookies Policy
Our Site uses cookies to enhance user experience and track website performance.
Types of Cookies We Use:
- Essential Cookies – necessary for website functionality
- Analytics Cookies – to measure performance (Google Analytics or similar tools)
- Marketing Cookies – to personalize content or ads (only if applicable)
You can manage or disable cookies via your browser settings. Note: some features of the Site may not function properly if cookies are disabled.
5. Data Retention
- Form submissions and client communications are stored securely for up to 5 years unless required for ongoing business or legal obligations.
- Analytics data may be retained for up to 36 months.
- You may request earlier deletion by contacting us.
6. Data Sharing & Third Parties
We do not sell, rent, or trade your data to third parties. However, we may share your data with:
- Service Providers (e.g., hosting, analytics, CRM tools) under strict confidentiality
- Legal Authorities if required by law
7. Data Security
We implement industry-standard security measures to protect your data, including:
- SSL encryption on our Site
- Restricted access to sensitive information
- Regular monitoring of systems against unauthorized access
However, no online transmission is 100% secure, and we cannot guarantee absolute security.
8. Your Consent & Control
By filling forms, requesting quotations, or visiting our Site, you consent to data collection and processing as described.
- You can opt out of marketing emails at any time by clicking “unsubscribe.”
- You can request full deletion of your personal data from our systems.
9. International Data Transfers
As we may use cloud-based services, your data may be transferred outside your country. In such cases, we ensure appropriate safeguards are in place (GDPR-compliant).
10. Changes to Policy
We may update this Privacy & Data Policy periodically. Any changes will be reflected on this page with a new “Last Updated” date.
11. Contact Us
For privacy-related concerns, GDPR requests, or cookie preferences, contact us at:
📧 support@upscaledigitalsolutions.com
🏢 UpScale Digital Solutions LLP
